> ## Documentation Index
> Fetch the complete documentation index at: https://dialmain.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

> All Dialmain plans come with a 10% leads replacement guarantee. Refunds are subject to data quality verification as outlined below.

Dialmain enriches and sources leads on your behalf, which incurs real costs. As such, refunds are only applicable under the following conditions:

## Refund rules

Refunds are only granted if more than 70% of your leads data is verified as bad/invalid. To qualify:

**Data Quality Refund Eligibility** - Refunds are only granted if more than 70% of your leads data is verified as bad/invalid. To qualify:

* The leads data must be 100% unverified (i.e. no valid leads can be confirmed)
* You must provide proof of bad data — for example, cold call logs or call recordings demonstrating that the contacts are unreachable or incorrect
* If less than 70% of the data is bad, no refund will be issued, as enrichment costs are non-recoverable

**10% Leads Replacement Guarantee** - If a portion of your leads are found to be invalid, you are entitled to a 10% replacement of those leads at no extra charge, regardless of refund eligibility.

**How to request a refund**

<Steps>
  <Step title=" Submit your refund request" stepNumber={1}>
    Email [support@dialmain.com](mailto:support@dialmain.com) with your account email and attach proof of bad data (e.g. cold call logs showing failed or incorrect contacts)
  </Step>

  <Step title="Data review" stepNumber={2}>
    Our team will review your submitted proof. If more than 70% of your leads are confirmed as bad, your refund will be approved.
  </Step>

  <Step title="Receive confirmation" stepNumber={3}>
    Once approved, you'll receive an email confirmation. The refund will appear on your original payment method within a few business days.
  </Step>
</Steps>

<Note>
  Refunds are processed promptly, but may take a few business days to appear depending on your bank or payment provider.
</Note>

For full details, see the [Dialmain Refund Policy](https://dialmain.com/refund-policy).